We collect information you give us directly, including your name, email address, telephone number, and the details you provide in an enquiry or valuation request. We also collect information automatically when you use the site, including IP address, device and browser type, pages viewed, and referring source. Where you engage us as a client, we collect the additional identity and financial information required to complete a transaction.

We use your information to respond to enquiries, arrange and conduct viewings, prepare valuations, progress transactions, meet our legal and regulatory obligations, and improve the site. Where you have opted in, we use your contact details to send property alerts and market updates. You can withdraw that consent at any time without affecting any other service we provide.

We share information with the parties needed to complete a transaction, which may include escrow and title companies, lenders, inspectors, photographers, and the other side’s representatives. We also use service providers for hosting, email, analytics, and customer relationship management, who act on our instructions. We do not sell your personal information.

We use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. Non-essential cookies are set only where you consent, and you can change or withdraw that choice at any time through your browser settings or the cookie controls on the site.

We keep enquiry records for as long as needed to respond and for a reasonable period afterwards. Transaction and client records are kept for the period required by California real estate law and our regulatory obligations. When information is no longer needed, we delete it or anonymise it.

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to request deletion, to object to or restrict certain processing, to receive a copy in portable form, and to opt out of marketing. California residents have specific rights under the CCPA, including the right not to be discriminated against for exercising them. To make a request, contact us using the details in the final section.

Where we provide investment or portfolio advisory services, we may hold additional financial information including proof of funds, source of funds documentation, and investment objectives. This information is held under stricter access controls, used only for the engagement it was collected for, and retained in line with our regulatory obligations.

We use technical and organisational measures appropriate to the sensitivity of the information, including encryption in transit, access controls limiting staff access to what their role requires, and regular review of our providers. No system is completely secure, and we cannot guarantee absolute security, but we will notify you and the relevant authority where the law requires it following a breach.

The site links to third-party platforms including listing portals, mapping services, and social networks. Following those links takes you outside our control, and their own privacy policies apply. We are not responsible for the practices of sites we do not operate.

To exercise any right in this policy, ask a question, or make a complaint, contact us at the address and email published on our contact page. We aim to respond within thirty days. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority or, in California, the Attorney General.

This policy applies to the Eiffel Real Estate website, our client portal, and the services we provide as a licensed real estate brokerage. References to we, us, and our mean Eiffel Real Estate. References to you mean any visitor to the site, prospective client, client, tenant, or landlord whose information we hold.

We process personal information where it is necessary to perform a contract with you, where we have a legitimate interest in operating and improving our business that is not overridden by your rights, where we have a legal obligation to do so, or where you have given consent. Where we rely on consent, you may withdraw it at any time.

Our services are directed at adults. We do not knowingly collect personal information from anyone under sixteen. If you believe a child has provided us with information, contact us and we will delete it.

Some of our service providers process information outside the United States. Where information is transferred internationally, we put appropriate safeguards in place, including standard contractual clauses where required, so that it continues to receive an equivalent level of protection.

We use automated tools to match saved search criteria against new listings and to suggest properties that may interest you. These recommendations are advisory only. They do not produce legal or similarly significant effects, and every property we present to you is also reviewed by an advisor.